Skills:

SAP Web Intelligence (WebI), Power BI, Excel VBA, Python, Tableau

Languages:

English, Mandarin, Cantonese

The Hidden Gap Between Business and IT?

Situation: 

From my past experience, I’ve noticed how wide the gap is between business and IT.  

IT teams often have limited visibility into real business workflows and day-to-day pain points, while business teams don’t always know what tools or solutions IT can offer.

Reason: 

Although Business Analysts and Business Intelligence Analysts are meant to bridge this gap, their KPIs are often defined mainly from an IT delivery perspective. This naturally shifts the focus towards process and output, rather than towards whether the business problem has actually been improved or solved. 

Suggestion: 

KPIs should include clear business outcomes. such as efficiency improvements, value created or risks reduced, instead of focusing only on delivery metrics like projects completed or systems launched.

Fancy Tools Don’t Matter. Solving the Problem Does.

Situation: 

In every company, the situation is different, so there’s no universal playbook we can copy, and resources are always limited. 

Suggestion:

1. Use the tools you already have, and think creatively. The “best” tool isn’t the one with the most advanced features, it’s the one that actually solves the problem. 

2. Spend time clearly defining the problem before looking for a solution.

3. Start from the user’s perspective. Understand their friction points, even the tiny ones.

Example:

Sometimes users stick with Excel because logging into a new system feels like extra effort.

In these cases, it is worth considering single sign-on or email reports.