Bridging the Gap Between Business and Tech.
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Mia Chen
Business Intelligence Analyst
📧hi@chenmin.uk
Skills:
SAP Web Intelligence (WebI), Power BI, Excel VBA, Python, Tableau
Languages:
English, Mandarin, Cantonese
Hi, I’m Mia, a Business Intelligence Analyst based in the UK.
Previously, I spent 10 years at an auto finance company in Guangzhou, China.
I worked closely with business teams to solve data and reporting challenges and streamline workflows.
I also built a complete data framework from scratch to support consistent and scalable decision-making.
During this time, I grew a team from 3 to 13 people. I enjoy working with different personalities, setting clear goals, and taking ownership of outcomes.
Selected Projects (Power BI)
Insights
Have You Noticed the Hidden Gap Between Business and IT?
Situation:
From my past experience, I’ve noticed how wide the gap is between business and IT.
IT teams often have limited visibility into real business workflows and day-to-day pain points, while business teams don’t always know what tools or solutions IT can offer.
Reason:
Although Business Analysts and Business Intelligence Analysts are meant to bridge this gap, their KPIs are often defined mainly from an IT delivery perspective. This naturally shifts the focus towards process and output, rather than towards whether the business problem has actually been improved or solved.
Suggestion:
KPIs should include clear business outcomes. such as efficiency improvements, value created or risks reduced, instead of focusing only on delivery metrics like projects completed or systems launched.
Fancy Tools Don’t Matter. Solving the Problem Does.
Situation:
In every company, the situation is different, so there’s no universal playbook we can copy, and resources are always limited.
Suggestion:
Use the tools you already have, and think creatively. The “best” tool isn’t the one with the most advanced features, it’s the one that actually solves the problem.
Spend time clearly defining the problem before looking for a solution.
Start from the user’s perspective. Understand their friction points, even the tiny ones.
Example:
Sometimes users stick with Excel because logging into a new system feels like extra effort.
In these cases, it is worth considering single sign-on or email reports.
Why SAP Web Intelligence
Before settling on SAP Web Intelligence,I worked with many tools, including Tableau, Power BI, Excel VBA, Python, R, and SAS.
Web Intelligence is built for everyday business users. People who just need the right numbers at the right time.
Its deep integration with email is what truly won me over. Features like dynamic recipients deliver personalised data directly in the email body, with no need to open attachments, follow links, or log in to another system.
It clearly understands how people actually work. Probably designed by product managers who learned the hard way. 🙂
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